Personik

Personik Assistant

Chatbot for employee support

Simplifying the Employee Experience with an Integrated Assistant

Navigating corporate systems shouldn’t feel like solving a puzzle.
This project explores how a built-in chatbot assistant helps employees quickly find what they need, complete routine tasks, and focus on work that matters.

The Problem

Enterprise applications are often overloaded with menus, forms, and fragmented tools. Employees — especially new hires or those working in non-digital roles — can struggle to find information or complete even basic actions.

The Users

The assistant is designed for all types of employees:
— new team members onboarding for the first time
— international staff working in multiple languages
— employees in operational or non-digital roles who need clear, guided help

The Goal

To reduce friction and save time by embedding a smart assistant directly into the employee app — helping users navigate complex systems and complete tasks via simple conversation.

My Role

UX/UI Design · User Flow Mapping · Prototype Design · Assistant Interaction Logic · Visual Storytelling

Personalized Onboarding Flows & Response Formats

Personalized Onboarding

Created different welcome flows depending on the user's context — whether they are a new employee or accessing the app for the first time.
Tailored Content

The bot provides personalized onboarding materials and links to key tools.
Variety of Response Formats

Explored various response formats, such as text, images, videos, and quick action buttons, to improve clarity and efficiency.

Task Completion Through Conversational Flow

Contextual Assistance

The assistant guides users through a real task — uploading a diploma scan — without needing to navigate complex menus.
Natural Interaction

Users can simply describe what they want to do, and the bot handles the rest with clear, step-by-step prompts.
Reduced Friction

This approach minimizes cognitive load and simplifies user experience, especially for those unfamiliar with the app’s structure.
Real Productivity

The assistant doesn’t just answer — it completes the task for the user.

Save Key Information with Bookmarks

Quick Access to Important Replies

Users can save messages containing instructions, documents, or links directly from the assistant.
Dedicated Bookmarks Section

All saved replies are stored in one place for easy access at any time.
Reduced Repetition

No need to ask the same question again or scroll through old chats — just open your bookmarks.
Improved Long-Term Usability

This feature supports better knowledge retention and efficiency over time.

Built-In Translation for a Multilingual Team

Write in Your Language

Users can type messages in their native language and preview the translation before sending.
One-Tap Reply Translation

Assistant responses can be instantly translated with a single tap.
Lower Cognitive Load

This feature helps non-native speakers navigate tasks faster and with more confidence.
Personalized Experience

Users can choose a preferred translation language in settings for consistent support.